Frequently Asked Questions...
How does pick up and delivery work?
You just click on "Schedule a Pickup" and fill in your information. We will pick up your laundry when you request. We will text you when we are on our way and let you know that we picked it up if you are not home. Then we will return your laundry to you clean and ready to be put away.
How much is Pickup and delivery?
We charge $1.45 per pound for next day delivery plus a $5 delivery fee and for same day delivery it's $2.00 per pound plus a $5 delivery fee.
Do i need to be home?
You do not need to be home during the pickup and delivery windows, just make sure you state your preferred pickup location in your order details. Typical pickup and delivery spots for homeowners are front porches, while apartment / condo owners have the ability to leave it at their front door.
What should I expect during my first service?
After you schedule your first pickup, please place all garments into a plastic bag and place them in your designated pick up location. You will receive a text prior to pick up to confirm. Feel free to leave your clothes or stick around, we’ll get them as long as they’re in the designated area stated in your order notes.
What is the turnaround time?
Turnaround time is next day, unless we pick up your clothes on Saturday then they are returned on Monday.
When do I get my clothes back after pick up?
Your clothes will be returned to you clean, folded and organized on the drop off day and time selected during the ordering process.
What is the standard procedure for doing laundry?
Our standard is to process your clothes using Gain detergent & Snuggle softener, WASH all clothing in COLD water and DRY on MEDIUM heat. Other detergent options: All Free & Clear detergent and Downy Free & Clear Softener. We HANG all collared shirts , uniforms, dresses and zippered jackets. Most other items will be folded uless specified.
Can I request special preferences?
We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.
Do you offer Hypo-allergenic options?
Yes we do!
We offer All Free & Clear detergent and softener.
We offer All Free & Clear detergent and softener.
Do you recycle hangers?
Yes, we recycle hangers. Send your hangers back with your dirty clothes and we will recycle them.
If you prefer to send your own hangers in, that's fine too.
When sending hangers to us, we kindly ask that you secure them with a rubberband or twist tie so they don't get tangled up.
If you prefer to send your own hangers in, that's fine too.
When sending hangers to us, we kindly ask that you secure them with a rubberband or twist tie so they don't get tangled up.
Do you accept walk in orders?
Yes. We have 2 locations.
919 McArthur Rd, Fayetteville, NC 28311 (910) 568-5849
4820 Ramsey St, Fayetteville, NC 28311 (910) 229-2551
919 McArthur Rd, Fayetteville, NC 28311 (910) 568-5849
4820 Ramsey St, Fayetteville, NC 28311 (910) 229-2551
How do I know if you service my area?
The easiest way to know if your address is serviced is to sign up for an account here. Once you enter your address you will be notified if your address is serviced. If your address is not currently serviced, you will be notified when service reaches your area.
What are your pickup and delivery time slots?
We pick up and deliver laundry between the hours of 9am-2pm. With a 5-hour delivery window, we keep you notified by automated text messages when your driver has a more accurate ETA. However, most customers opt to leave their clothes out for pickup. If you have any notes on where to collect your clothes (ex. back porch, by garage door, etc) feel free to include those in your address notes.
Do you offer dry cleaning?
Yes, to pick up and delivery customers only. If you have dry clean items, place them in a separate bag and mark it as dry cleaning. We will pick up your laundry and dry clean on the same day (please send in separate bags) and your wash & fold laundry will be returned next day, and your dry clean will be returned in 3-5 days. There is no extra fee for the stop.
Minimums are based on both dry clean and wash and fold together.
Minimums are based on both dry clean and wash and fold together.
Wash-Dry-Fold
Laundry Day is not responsible for:
* clothing items that bleed, shrink, or otherwise change as a result of normal washing.
* lost articles unless proven we were responsible for loss.
* any items left in our store over 30 days.
* items labeled "hand wash only" or "dry clean only" ....we are not responsible for checking labels. Please check before dropping your items off.
* loss of or damage to any personal or non-cleanable items left in clothing such as money, jewelry, cuff links, belts, or anything else. Though we try as hard as possible to track these items, we are not responsible for them.
* damage to your garments from items left in pockets (lipstick, pen, gum, lighter, etc.)
Laundry Day does not guarantee removal of all stains.
Laundry Day reserves the right to refuse customers or refuse cleaning any item.
* clothing items that bleed, shrink, or otherwise change as a result of normal washing.
* lost articles unless proven we were responsible for loss.
* any items left in our store over 30 days.
* items labeled "hand wash only" or "dry clean only" ....we are not responsible for checking labels. Please check before dropping your items off.
* loss of or damage to any personal or non-cleanable items left in clothing such as money, jewelry, cuff links, belts, or anything else. Though we try as hard as possible to track these items, we are not responsible for them.
* damage to your garments from items left in pockets (lipstick, pen, gum, lighter, etc.)
Laundry Day does not guarantee removal of all stains.
Laundry Day reserves the right to refuse customers or refuse cleaning any item.
We just have a few requests… when dropping off your laundry, we cannot accept
- Oil/gas/flammable liquid soaked clothes/cloths
- Sneakers
- Rubber-backed rugs, etc.
Service Areas...
Cameron
Cedar Creek
East Over
Fayetteville
Fort Bragg
Grays Creek
Hope Mills
Lillington
Linden
Lumber Bridge
Parkton
Raeford
Spring Lake
Saint Pauls
Stedman
Cedar Creek
East Over
Fayetteville
Fort Bragg
Grays Creek
Hope Mills
Lillington
Linden
Lumber Bridge
Parkton
Raeford
Spring Lake
Saint Pauls
Stedman