Terms of Service 1. User Agreement In creating an account, you agree to: (a) review the pricing (https://www.laundrydayinc.com/pricing) to be charged for your use of the services; and (b) authorize Laundry Day, Inc and its affiliates to charge your card for any and all fees incurred by your use of service: and (c) laundry will not be delivered if orders are not paid. Laundry Day, Inc reserves the right to hold back deliveries until there is payment for services rendered.
2. User Contact Consent You agree that Laundry Day, Inc may contact you by automated text messages, emails, and customer support phone calls with information about the services and your account.
3. Damaged Items Damaged items rarely occur. Taking care of your garments is our number one priority. While we are very cautious to treat all garments carefully, we cannot always guarantee against color loss, bleeding or shrinkage of garments. Claims must be reported to Laundry Day, Inc within seven (7) days of delivery. Claims submitted more than seven (7) days after the delivery will not be considered. Laundry Day, Inc does not take responsibility for any loose items causing damage when left in laundry by customer, such as lipstick, pens, and lighters. All items left in laundry bag will be laundered with the exception of items properly marked to be dry cleaned.
3.1 Damaged Dry Cleaning: For any dry cleaning/launder-press items deemed damaged, Laundry Day, Inc may reimburse you by either: crediting your account up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment or refunding your account up to six (6) times the charge for cleaning the item regardless of brand, price or condition of the garment
3.2 Damaged Wash & Fold: For any wash & fold items deemed damaged, Laundry Day, Inc may reimburse you by either: crediting your account up to three (3) times the charge for cleaning the item (as determined by total pounds of order before taxes) regardless of brand, price or condition of the garment(s). refunding your account up to two (2) times the charge for cleaning the item (as determined by total pounds of order before taxes) regardless of brand, price or condition of the garment(s).
4. Lost Items There is an inherent risk in sending garments for cleaning and there is potential for these garments to get lost. Laundry Day, Inc has implemented measures designed to prevent the situations of lost items from happening, but Laundry Day, Inc cannot guarantee that such situations will never happen. Any lost item must be reported within 7 days of the delivery of the garments. Claims submitted more than seven (7) days after the delivery will not be considered. Laundry Day, Inc does not take responsibility for any loose items lost when submitted in a Laundry Day, Inc bag, such as watches, jewelry, Airpods, or cufflinks. If these items are found by our employees, they will be returned to the customer.
4.1 Lost Dry Cleaning: For any dry cleaning deemed lost by Laundry Day, Inc, Laundry Day, Inc may reimburse you by either: crediting your account up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment or refunding your account up to six (6) times the charge for cleaning the item regardless of brand, price or condition of the garment
4.2 Lost Wash & Fold: For any wash & fold items deemed lost by Laundry Day, Inc, Laundry Day, Inc may reimburse you by either: crediting your account up to three (3) times the charge for cleaning the item (as determined by total pounds of order before taxes) regardless of brand, price or condition of the garment(s). refunding your account up to two (2) times the charge for cleaning the item (as determined by total pounds of order before taxes) regardless of brand, price or condition of the garment(s).
5. Delivery Laundry Day, Inc allows customers to leave orders outside residences or with a front desk clerk, provided the customer gives scheduling consent. However, once delivery has been made, we will not be held responsible for loss or damage of any items. All pickups & deliveries are photographed when left outside residences.
6. Pricing & Fees All pricing is listed at www.laundrydayinc.com/pricing. As stated, Laundry Day, Inc reserves the right to charge for 1) Missed Pickups/No shows ($10) in the event that a pickup is missed by the customer. A Missed pickup/No Show is when we show up to your door, but you and your laundry aren’t around. In the case of a No Show, we reserve the right to charge a No-Show fee. Keep in mind, there’s no fee if you cancel or reschedule by 8:30 on the morning of your scheduled pickup and 2) Sanitization ($10) on orders that are collected with excessive bodily fluid or animal fur. All other order upgrades are selected and agreed to by the customer when placing an order.
6.1 Unpaid Bills: If we retry and are not able to successfully charge the payment method you have on file, we will temporarily block your account from scheduling new orders until your payment information has been updated and your unpaid balance has been settled. We will then send you regular notifications, reminding you to update your payment information. If we are unable to receive compensation within 2 months of your clothes being delivered, we reserve the right to then transfer the uncollected balance to a collection agency. Last Modified: January 22, 2022